How can we help?
Frequently Asked Questions
If you need help, check out our FAQs. If you can't find what you're looking for, send us an email at contacto@ahlojewelry.com . Our customer service team is here to help with anything you need!
✨ OUR PRODUCTS
Our jewelry is made from high-quality stainless steel and coated in 18k gold using a technique called PVD (Physical Vapor Deposition).
This innovative plating method is 10 times stronger than traditional gold or silver plating, making our jewelry 100% waterproof!
Yes, all of our pieces are made from high-quality stainless steel and are completely nickel-free. The materials we use are safe for people with sensitive or allergy-prone skin.
This is due to our unique coating process! We use the highest quality stainless steel, coated with 18k gold using a technique called PVD (Physical Vapor Deposition).
This coating method is up to 10 times thicker than conventional gold plating, is environmentally friendly, and involves a vacuum coating process, resulting in an extremely durable finish. This resistance means our pieces can withstand virtually anything!
Cleaning:
- Wash the pieces with water and neutral soap;
- Use a soft cloth for cleaning;
- Clean them regularly to maintain their shine and avoid residue.
Storage:
- Uses the Ahlo bag that provides adequate protection;
- Store jewelry separately to avoid scratches;
- Choose bags or boxes with a soft interior and make sure the items are dry before storing.
Each Ahlo order comes in a branded box and includes a jewelry pouch for each piece.
Furthermore, we are pleased to inform you that we use only eco-friendly packaging.
Yes, we are so confident in the quality of our jewelry that we offer a lifetime guarantee . ✨