Returns and Exchanges

At AHLO, your satisfaction is our priority. We guarantee the quality of our products and offer a returns and exchanges policy for any situation in which you are not completely satisfied with your purchase. We will do our best to resolve any issue you may have with your order.

To process returns or exchanges efficiently, please contact our customer support team through the "Contact us" page form, with a detailed description of the issue.

• Returns Period: Up to 14 days after delivery.
• Conditions: The product must be intact and show no signs of use. It must be returned in its original packaging with all original labels in perfect condition and, where applicable, with any complimentary items. The invoice must accompany the product.

Products Not Accepted for Returns/Exchanges:

• Earrings for hygiene reasons;
• Personalised products.

Return shipping costs are the customer's responsibility. If you have any questions about returns, please do not hesitate to contact us.

Your satisfaction is our priority. If you need help, we are here to support you.

For more information, please consult our Terms of Service.