How can we help?
Frequently Asked Questions
If you need help, check our frequently asked questions. If you can’t find what you’re looking for, email us at contacto@ahlojewelry.com. Our customer support team is available to help with whatever you need!
✨ OUR PRODUCTS
Our jewellery is made from high-quality stainless steel and coated with 18k gold using a technique called PVD (Physical Vapour Deposition).
This innovative coating method is 10 times more durable than traditional gold or silver plating, making our jewellery 100% waterproof!
Yes, all our pieces are made from high-quality stainless steel and are completely nickel-free. The materials we use are safe for people with sensitive or allergy-prone skin.
This is thanks to our exclusive coating process! We use the highest-quality stainless steel, coated with 18k gold using a technique called PVD (Physical Vapour Deposition).
This coating method is up to 10 times thicker than conventional gold plating, environmentally friendly, and involves a vacuum coating process, resulting in an extremely durable finish. This resistance means our pieces can withstand practically anything!
Cleaning:
- Wash the pieces with water and mild soap;
- Use a soft cloth for cleaning;
- Clean them regularly to maintain their shine and prevent residue.
Storage:
- Use the Ahlo pouch, which provides suitable protection;
- Store the jewellery separately to prevent scratches;
- Choose pouches or boxes with a soft interior and make sure the pieces are dry before storing.
Every Ahlo order comes in a branded box and with a jewellery pouch for each piece.
In addition, we are pleased to inform you that we use only eco-friendly packaging.
Yes, we’re so confident in the quality of our jewellery that we offer a lifetime guarantee. ✨